Refund Policy

Refund Policy

Last updated: May 26, 2026

At UnikCollection, customer satisfaction is important to us. This Refund Policy explains the conditions under which returns, refunds, cancellations, and exchanges are accepted for products purchased through our website.

By placing an order with UnikCollection, you agree to the terms outlined below.

1. Order Cancellation

Orders can only be canceled before they are shipped.

Once an order has been processed or dispatched, cancellation requests may not be accepted.

To request a cancellation, contact our support team as soon as possible with your order details.

We reserve the right to cancel any order due to:

  • Product unavailability

  • Pricing or listing errors

  • Fraud prevention checks

  • Suspicious transaction activity

  • Operational issues

If an order is canceled after payment has been completed, the refund will be processed to the original payment method.

2. Return Eligibility

We accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect.

  • The return request is submitted within 5 days of delivery.

  • The item is unused and in original packaging.

  • Original tags, manuals, accessories, and packaging materials are included.

Products showing signs of use, damage caused by customers, or missing packaging may not qualify for returns.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased during sale or promotional offers

  • Customized or personalized products

  • Used or worn items

  • Gift cards or free promotional items

  • Products damaged due to misuse or mishandling

4. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.

  • Share your order number and clear photos/videos of the issue.

  • Our support team will review the request and provide further instructions.

In certain cases, we may request an unboxing video for verification.

5. Return Process

To initiate a return:

  1. Contact our support team with your order details.

  2. Wait for return approval.

  3. Pack the product securely in its original packaging.

  4. Ship the product to the return address provided by our support team.

Customers may be responsible for return shipping costs unless the return is due to our error.

6. Refund Process

Once the returned item is received and inspected:

  • Approved refunds will be processed to the original payment method.

  • Refund processing time may take 5–10 business days depending on banking channels.

  • Shipping charges are generally non-refundable.

If your refund is delayed, please contact your payment provider or bank first.

7. Exchange Policy

Exchanges are subject to product availability.

If the requested replacement product is unavailable, we may:

  • Offer store credit

  • Provide an alternative product

  • Issue a refund where applicable

8. Failed Deliveries

If an order cannot be delivered due to:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept delivery

additional shipping charges may apply for re-delivery.

9. Fraud Prevention

UnikCollection reserves the right to refuse refunds or returns in cases involving:

  • Suspicious activity

  • Excessive return abuse

  • Fraudulent claims

  • Policy misuse

10. Contact Us

For refund or return related queries, contact:

Email: contactunikcollection@gmail.com

Website: https://unik-collections.com/